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What % of your time each week is spent in conversation?

What % of your time each week is spent in conversation? 

Most of the leaders and managers we work with estimate 60-80% of their time is spent in some type of conversation with others. We have so many conversations to move our performance and business forward. However, research shows that:

9 out of 10 conversations miss the mark! (

90% of conversations are ineffective for the following reasons:

  1. We talk over each other.
  2. We focus on our own agenda instead of listening.
  3. We judge each other.

This results in our leaders and managers revisiting the same conversation multiple times in order to get adequate results.

The solution? Empower leaders to have more effective conversations the first time that build trust and faster forward action, with Churchill’s Leader as Great Coach program.

Tips to improving your conversations:

  1. Take note of how productive you think each conversation you have is. Give each one a rating of 1 through 10, with 10 being “Excellent—Achieved both participants’ goals and moved the business forward.” 
  2. Notice in your conversations how much of the talking you do, and how much talking is done by the other participant. In one-on-one conversations with those who report to you, if you’re doing most of the talking, they may be left feeling like their ideas and feedback are unheard and they are not empowered to take action. If you’re doing the same in peer-to-peer conversations, your peer may end up feeling like you don’t care about their opinion and needs, and don’t understand their perspective. All of these outcomes lead to negativity.


Churchill Executive Coach (PCC), Ph.D. in Organizational Psychology, & Master Facilitator (INIFAC)

Learn more about Carylynn 

  1. Delay judgement and activate curiosity! Make a list of all the things you don’t know, instead of settling for what you do know, to discover the best way forward.
  2. Acknowledge assessments and assumptions you’re making about people and situations; begin conversations by sharing these and exploring others’ perspectives to get you on the same page.


Certified Executive Coach, Registered Organization Development Consultant, certified in Creative Problem Solving

Learn more about Mindy

  1. Listen actively for what people are saying and not saying—ask questions to clarify. Repeat back/summarize to check you have understood correctly.
  2. Look for the possibilities and potential others bring, not only the performance they give. This frame of mind broadens the circle of trust and creates more room to build on great strengths, and course correct, if necessary.

The game changes once you are empowered with more effective conversational skills. Instead of feeling like you have to solve every problem and must have all the answers yourself, you will have collaborative and more effective conversations with positive outcomes. 

Leader as Great Coach

Churchill Leadership Group’s “Leader as Great Coach” program empowers leaders to be great coaches. Coaching is both a leadership and a life skill, meaning your leaders can leverage coaching capability in many areas to be more effective: with team members, peers, customers, the boss, and even at home. When your leaders gain powerful coaching skills, tools, and the right coaching mindset, then both performance and development improve. 

Click here for more.

“The personal growth our organization has seen with your guidance, in the short period of time you have been working with us, has been nothing short of remarkable. I believe the biggest area of improvement has been in the area of communication, resulting in a stronger cohesiveness among the senior staff.” ~ Dan, VP Gas Turbine Efficiency


You have untapped talent on your payroll. Let us help you turn your talent into performance.

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Or call us today at 888-486-8884 for your complimentary needs analysis.

Churchill delivers high impact strengths-accelerated solutions to build strong soft skills resulting in greater leadership and team engagement, growth, and performance.

Churchill Leadership Group. Level Up.