What percentage of your time each week is spent in conversation?
Most of the leaders and managers we work with estimate 60 to 80 percent. These conversations are what can move your business forward.
9 out of 10 conversations miss the mark!
However, research shows that 90 percent of conversations are ineffective for the following reasons:
- We talk over each other.
- We focus on our own agenda instead of listening.
- We judge each other.
This results in our leaders and managers revisiting the same conversation multiple times in order to get adequate results.
The solution? Have more effective conversations that build trust and faster forward action, enabling success.
A few quick tips to assess and get started on improving your own conversations to make them more effective:
- Take note of how productive you think each conversation you have is. Give each one a rating of 1 through 10, with 10 being “Excellent—Achieved both participants’ goals and moved the business forward.”
- Notice in your conversations how much of the talking you do, and how much talking is done by the other participant. In one-on-one conversations with those who report to you, if you’re doing most of the talking, they may be left feeling like their ideas and feedback are unheard and they are not empowered to take action. If you’re doing the same in peer-to-peer conversations, your peer may end up feeling like you don’t care about their opinion and needs, and don’t understand their perspective. All of these outcomes lead to negativity.
TIPS FROM CARYLYN LARSON FOR EFFECTIVE CONVERSATIONS
Ph.D. (Organizational Psychology), Certified Coach (ICF PCC), and Certified Master Facilitator (INIFAC)
Learn more about Carylynn
- Delay judgement and activate curiosity! Make a list of all the things you don’t know instead of settling for what you do know.
- Acknowledge assessments you’re making about people and situations; begin conversations by sharing these and exploring other possibilities.
TIPS FROM MINDY MORROW FOR EFFECTIVE CONVERSATIONS
Certified Executive Coach, Registered Organization Development Consultant, certified in Creative Problem Solving
Learn more about Mindy
- Listen actively for what people are saying and not saying—ask questions to clarify, not just to satisfy your own judgement.
- Look for the possibilities others bring, not only the performance they give. This frame of mind broadens the circle of trust and creates more room to build on great strengths, and course correct, if necessary.
The game changes once you are empowered with more effective conversational skills. Instead of feeling like you have to solve every problem and must have all the answers yourself, you will have collaborative and more effective conversations with positive outcomes.
Leader as Great Coach
Churchill Leadership Group’s “Leader as Great Coach” program empowers leaders to be great coaches. Coaching is both a leadership and a life skill, meaning your leaders can leverage coaching capability in many areas to be more effective: with team members, peers, customers, the boss, and even at home. When your leaders gain powerful coaching skills, tools, and the right coaching mindset, then both performance and development improve.
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“The personal growth our organization has seen with your guidance, in the short period of time you have been working with us, has been nothing short of remarkable. I believe the biggest area of improvement has been in the area of communication, resulting in a stronger cohesiveness among the senior staff.” ~ Dan, VP Gas Turbine Efficiency
- The art of communication is the language of leadership. ~ James Humes
- Communication—the human connection—is the key to personal and career success. ~ Paul J. Meyer
- The single biggest problem in communication is the illusion that it has taken place. ~ George Bernard Shaw
- Trust is the glue of life. It’s the most essential ingredient in effective communication. It’s the foundational principle that holds all relationships. ~ Stephen Covey
Churchill Leadership Group delivers high impact strengths-accelerated solutions that build stronger soft skills resulting in greater leadership and team engagement, growth, and performance.
Churchill Leadership Group. Level Up.